Raw Travel is an independent Victorian based travel operator specilising in Walking & Cycling adverture travel. Having achieved major growth over the last few years (with the help of Mia’s marketing skills) they were overdue for a major overhual and upgrade of critical business systems and processes relating to CRM, Sales Pipeline & Task Management, Marketing, Billing & AR, Management Reporting, Customer Communications & Data Storeage.
Click Click Boom was there to understand the clients needs and goals and then deliver: an intelligently designed, effective combinaton of integrated business systems supporting improved processes and reporting, delivered cost-effectively (to the delight of the client) and supported by personal training and support.
- Business process analysis, improvement and mapping to new systems and tools.
- Customer Relationship Managment / Sales Pipline / Task Management / Management Reporting (Implemented INSIGHTLY cloud based CRM/Sales Pipeline and task management)
- Data conversion from legacy systems (Custom designed and coded data collection, cleaning, conversion & load of Customers, past bookings, open invoices/aged AR and more)
- Invoicing, Bank feed, Accounts Receivable, P&L and financial reporting (XERO, Integration with eWay & NAB)
- New online payment gateway (eWay Australia – online Visa/MC payments – with and without surcharge)
- Email & Filters (Google / Gmail)
- Booking and Payment Website Development & maintenance (WordPress, Ninja Forms, Gravity Forms, integration with CRM & eWay Payment Gateway)
- Customer Feedback (Google Forms)
- Mass Marketing (Mailchimp)
- Document Storeage (Google Drive)
- Personally designed and delivered end user & management training
- Post-implementation support and enhancements
- Check out www.rawtravel.com
- We also developed www.greatoceanwalk.info for Raw Travel and have assisted with maintenance of some of their other sites such as www.caminodesantiago.com.au